Questions families ask
Honest answers about intervention, treatment and support.
Answers to the questions families ask most about professional intervention, treatment refusal, family support, treatment guidance, confidentiality and what to expect when reaching out. If your question isn’t here, a brief discovery call is the easiest way to ask it.
About intervention
What is a professional intervention?
A professional intervention is a guided, carefully prepared process in which a trained interventionist helps a family invite their loved one into treatment — with love, clear boundaries and a plan already in place.
How does an intervention work?
An intervention is a planned and structured conversation designed to help a loved one understand the need for treatment and support. It usually follows a discovery call, a family consultation and careful preparation. How an intervention works →
When should a family consider an intervention?
Families may consider an intervention when addiction is affecting safety, relationships, responsibilities or daily life — especially when a loved one has refused help. When to hire an interventionist →
Does the person need to hit rock bottom first?
No. Families do not have to wait for things to get worse before asking for professional support. Should we wait for rock bottom? →
Does my loved one have to want treatment first?
No. Your loved one does not have to want treatment before your family can seek professional guidance. The National Institute on Drug Abuse notes that treatment does not need to be voluntary to be effective.
Is an intervention a confrontation?
No. Professional intervention is calm, respectful and invitational. It is not the ambush you may have seen on television. What an intervention really looks like →
Working with Transcend
What happens on the first call?
The discovery call usually takes about 10–15 minutes. We listen to what is happening, understand where your family is right now, determine how Transcend may be able to help you, and establish a clear next step.
Who will we speak with?
Transcend is led by Founder, Owner and Lead Interventionist Joe Ortiz. Inquiries may be handled by an appropriate professional interventionist from Transcend based on the family’s circumstances, location, availability and needs.
Where do you work?
Transcend is based in New Jersey and serves families in New Jersey, New York, New York City and nationwide. Interventions are done in person, and travel is arranged.
Can support be provided remotely?
Yes. Many consultations and family support services can be provided by phone or video.
How much does it cost?
Cost depends on the scope of services, preparation, travel and follow-up support. We discuss it openly once we understand your situation. What affects the cost →
Family support
Do you work with the whole family?
Yes. Family involvement is an important part of the process before, during and after the intervention.
Can you help us prepare what to say?
Yes. We help families organize their thoughts, reduce emotional reactions and prepare for the conversation.
What if our loved one refuses help?
That can happen. We help families prepare for different outcomes and continue offering guidance and support. What if an intervention doesn’t work? →
What if family members disagree?
It’s very common. We help families find common ground and one consistent message. When family members disagree →
Treatment & ongoing support
Do you help families choose treatment?
Yes. We help families understand treatment options and navigate next steps, in collaboration with licensed treatment providers. Treatment guidance →
Do you provide support after treatment begins?
Yes. Ongoing family support may continue after the intervention and treatment placement, and recovery coaching may be available. Recovery coaching →
Confidentiality & safety
Are consultations confidential?
Yes. All conversations are handled with care, privacy and discretion.
Is Transcend an emergency service?
No. Transcend is not an emergency service or a replacement for medical or psychiatric care. If anyone is in immediate danger, call 911. For a mental health or suicidal crisis, call or text 988. Emergency resources →
Do you travel for interventions?
Yes. Interventions are done in person, and travel is arranged.
Your next step
You don’t have to figure this out by yourselves.
A brief, confidential discovery call is where the next right step begins — for your loved one, and for the rest of the family.
- 1Tell us a littleSo the right person can reach out.
- 2A 10–15 minute conversationWe listen and understand where your family is.
- 3A clear next stepWith Transcend, or somewhere better suited.
Prefer to talk now? 732-305-2626
Thank you.
A member of the Transcend team will review your information and reach out to understand what is happening and determine the appropriate next step.
If you’d rather talk now, call 732-305-2626. If anyone is in immediate danger, call 911. For a mental health or suicidal crisis, call or text 988.